General terms and conditions of business

General Terms and Conditions (GTC)

Minimum age:
In Switzerland, the purchase of wine is prohibited by law for persons under the age of 16. By placing an order, you confirm that you are at least 16 years old.

Prices:
All prices are quoted in Swiss francs (CHF) and include VAT.

Ordering and shipping:
Orders are processed within 2 to 5 business days.
Shipping is only within Switzerland.
Shipping costs are displayed at checkout.

Payment:
We accept payments by credit card, Twint, PayPal and other payment methods listed on the website.

Liability:
Novioundco assumes no responsibility for delays caused by third parties (e.g. shipping service providers).

Warranty:
If a product arrives damaged or faulty, please contact us within 7 days of receipt to arrange an exchange or refund.